Put a sock in it… and let your clients do the talking!

The Case Study is one of the most powerful weapons in your marketing to schools armoury. When executed in the right way it has a unique ability to overcome inertia and convert promising leads into valuable sales.

The problem is they are so rarely executed in the right way; mostly consisting of a hastily constructed description of how you helped the client, a couple of quotes, and a picture of the client if you’re lucky.

It’s time to think so much bigger…

Tip#1: TELL A COMPELLING STORY

Every great story needs a beginning, middle, and end. Your case study therefore needs a clear before and after narrative that showcases clearly how a teacher’s situation changed for the better. Think of it in terms of a simple 3-part structure:

Part 1: The Beginning (the pain)

You need to begin by explaining clearly the problems and challenges that the teacher faced before reaching out to you. What impact did these have on teaching and learning at their school?

Take time to paint a vivid picture of their life before you solved their problem; a good before and after story is only as strong as the contrast between the two.

Part 2: The Middle (the fix)

This is the easy part; the bit where you explain how you went about solving the teacher’s problems with your products and services. Here, readers will gain a clear understanding of how you operate, the processes that underpin your services, and how your services could be applied to their situation.

Part 3: The End (the outcome)

This is where you explain what life is like now for the teacher and draw attention to the sharp contrast between their life now and their life before they reached out to you. For example, how much money have you saved their school and what fantastic things have they been able to achieve with this extra money?

Tip #2: FOCUS ON A STRONG THEME

Don’t try to cover too much ground with your case study. It’s tempting to showcase the myriad of ways in which your product or service has improved the teacher’s life; however this will only make it confused and overwhelming.

The most memorable stories tell a very simple tale, so pick a particular problem that this teacher was grappling with and focus on how you resolved that.

Eventually you should be looking to compile a series of case studies that each focus on different themes. This will enable you to provide each teacher in your sales funnel with exactly the right case study to convert their interest into action.

Tip #3: LET YOUR CLIENT TELL THE STORY

The power of the case study lies in the fact that it is told from the perspective of somebody that teachers can identify with and trust – one of their peers. Therefore, your voice needs to be kept firmly in the background.

You should have a pretty good relationship with the subject of your case study so the chances are they’ll be happy to give up a few minutes of their time to be interviewed by you. This will give you the perfect opportunity to capture their voice and personality, and let their words tell the story.

This is so much more powerful than the typical case study, which is narrated by you and contains only the odd quote from the client.

Tip #4: PREPARE GREAT INTERVIEW QUESTIONS

In order to conduct a successful interview you need to prepare 6-10 great questions that are going to encourage your client to expand on the key themes of the case study and give maximum insight into their situation.

The key here is to come up with questions that will help you tell the beginning, middle, and end of your story. It’s essential that these questions are open-ended and give the interviewee ample opportunity to go into detail (rather than simply answering yes or no).

Finally, give them room to speak. Avoid asking overly-long questions (which tend to answer themselves) and learn to bite your tongue.  

Tip #5: SHARPEN WITH CAREFUL EDITING

If you’ve done your job well you’ll have a wealth of material from your interview. However, reading back the transcript of the interview you’ll probably notice it’s a bit flabby.

There will inevitably be plenty of ‘umming and ahhing‘, and occasions where the subject goes off on a bit of a tangent. Your job is to go over the transcript with a fine-tooth comb and present their thoughts in the sharpest way possible.

Clearly this doesn’t mean changing their message. However, with responsible editing you will be able to improve their wording and help them express their thoughts with greater clarity. Then make sure you get full approval from the interviewee.

Get closing those leads!

We’ve all experienced the frustration of knowing that somebody is interested in our services but being unable to convince them to take that final step and reach out to you. The chances are they just need you to showcase how one of their peers took that step and never looked back.

The case study is a seriously undervalued part of your marketing to schools toolkit. However, its diminished reputation is due only to the fact that the vast majority of case studies are poorly conceived and executed.

WHAT NEXT?

Get in touch and ask me what we can do for you. My number is 01684 297374 or email info@sprint-education.co.uk. That way we can talk specifically about your business and see how we can boost your sales to schools quickly and effectively.

Good luck!

Tags
How to Sell to Schools How to Sell to Teachers Selling to Schools Selling to Teachers

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